Conclusion

Conclusion

Ray Kroc was a successful businessman who developed his corporate into a very famous fast food chain. McDonald have over 31 million franchise in 119 countries. Ray Kroc tried be open-minded but doing on his own ways so that he could get new inspirations and ideas from the employees. He can know his mistakes or any improvement he could make. This benefit both parties which is consider as one of the successful factor of managing in shaping his subordinates. 

Corporate Culture

Corporate culture

Ray Kroc developed his corporate with autocratic and democratic style which allows him to communicate with his employees with different methods such as suggestion box and also open minded which let him to accept others opinions but he will be the one decide whether is benefit to all of the employees and corporate. He also believes in training and leadership so he opened a university to provide the chance of learning to everyone so that they can have their job opportunities.

Motivation

As I mentioned before, Ray Kroc emphasize on the perspective and opinions of the employees so he created a suggestion box for employees to suggest their opinions through the suggestion box and also reward the employees with title so this could help to motivate the employees with the sense of significant and acceptance in the corporate so that they could work well with helping the development of the corporate.

He also never gives up for the people who are jobless so he opened a Hamburger University to provide more job opportunities to everyone. It also provides degree and scholarships. The qualifications are shown in the chart below.

These motivate the employees and students because of the outstanding performances. Aside for qualification, the company also provides the title for the outstanding employees in restaurant for example “the employee of the month” or even “the employee of the year”. It is a very motivating method for the employees to work hard to get these titles. 

Citations：

"Qualifications." McDonald's UK :: McDonalds.co.uk. N.p., n.d. Web. 1 Dec. 2013.

"Report on Organizational Structure Within Two Fast Food Industry Leaders." UK Essays, Dissertations & Coursework | Trusted, Reliable & Secure. N.p., n.d. Web. 1 Dec. 2013.

"Scholarships :: AboutMcDonalds.com." McDonaldâ��s â�� Official Global Corporate Website :: AboutMcDonalds.com. N.p., n.d. Web. 1 Dec. 2013.

Training

Introduction

McDonald invests more than 36 million in training and development system every year in order to identify the skills of workers so that they could work in McDonald with their expert skills. It has been ranked as the best companies to work for so many years. The founder of Ray Kroc, believed people should not choose between education and employment so he offers every employee to complete training and gain qualifications for example apprenticeships or foundation degree and also other scholarships.

Hamburger University

Hamburger University provides training and development system for everyone. It offers management curriculum and also teaching 28 languages such as French, Japanese, Mandarin, French and many more. Overall, there are more than 5000 students every year participate the courses and curriculum in Hamburger University.

Curriculum/Courses

1) The Crew Development

2) Restaurant Managers

3) The Mid-Management

4) The Executive Development

Most of the curriculum provides On-the-Job training while attending the curriculum in Hamburger University. It helps the employees to learn and experience by applying their knowledge that they learn in the curriculum. If there is a new worker, there will be a supervisor supervises the new employee and train with everything all the time.

Citation:

"Our Curriculum :: AboutMcDonalds.com." McDonaldâ��s â�� Official Global Corporate Website :: AboutMcDonalds.com. N.p., n.d. Web. 1 Dec. 2013.

"Recruitment & Training at McDonald." McDonald's UK :: McDonalds.co.uk. N.p., n.d. Web. 1 Dec. 2013.

"What kind of training do you provide? :: McDonalds.co.uk." What makes McDonald's. N.p., n.d. Web. 1 Dec. 2013.

Recruitment

Crew Recruitment

Becoming a crew member have a lot of benefits while you working. There are three main responsibility customer services, food preparation and also cleanliness and hygiene as the mission statement of McDonald is providing quality, services, cleanliness and value. The minimum age of working in McDonald will be 14 years old. 

Benefits for Crew Members

OR

With all of these rewards and benefits provided, it will attract people to work here as an employee and have the chance to be promoted for a higher position.

Evaluate and Justification

With the benefits and job opportunity provides by McDonald, I will choose to work as a part of family in McDonald. It provides varies of benefits such as life insurance and also large amount of annual pay or salary with the employees recognition. I would feel very secure because I have health care service with free and also discount for every some entertainment. 

Citation:

"Crew Member :: McDonalds.co.uk." What makes McDonald's. N.p., n.d. Web. 1 Dec. 2013.

"McDonald's Application - Online Job Employment Form." Job Applications - Free Job Employment Forms - Apply Online Today. N.p., n.d. Web. 1 Dec. 2013.

"Mcdonald's." Upload & Share PowerPoint presentations, documents, infographics. N.p., n.d. Web. 1 Dec. 2013.

"Recruitment & Training in McDonald." McDonald's UK :: McDonalds.co.uk. N.p., n.d. Web. 1 Dec. 2013.

Organization Structure in McDonald

Internal Communication within corporate

In the chart below, it shows the organizational structure of McDonald. There are altogether 8 departments under CEO which are

Advantages:

1)Easy to operates the company

     2) Improves employees’ performance

     3) Cooperation and teamwork will be better

     

Disadvantages:

1) CEO is the sole trader which cause a lot of decisions must approved by CEO

Evaluate and Justification

This organization chart is very detailed that states out every department of operations so that it would not be confuse whenever there is a problem and where we should go for it. It is a very good organization chart it divides the human resources, operating systems and social media department well. This can be identifying the internal communication and external communication well for example the human resources and social media. Social media will be doing varies of advertising systems attract the people to work in the particular company. Overall, this organization chart presents a very well organization structure within the external and internal communication among the corporate and the world. This could help to increase the performance of employees and cooperation between each department.

Citation

"How do McDonald's communicate internally, externally and to its customers? :: McDonalds.co.uk." What makes McDonald's. N.p., n.d. Web. 1 Dec. 2013.

"What is the structure of McDonald's and how each department in the organisation interact? :: McDonalds.co.uk." What makes McDonald's. N.p., n.d. Web. 1 Dec. 2013.

Leadership

Leadership

Leaders are partners who guide us through our challenges with instructions just like a mentor guiding the mentee. We know that leaders have many responsibilities to guide us and work together for a better future. Leadership can involve motivating and setting objectives so that people would not feel lost. Leaders identify the problems and produce solutions by thinking creatively as soon as possible. I would prefer a confident leader that can guide us through challenge. Aside from that, I hope that leaders are also to be open-minded so that they could accept others’ opinions. Patience and responsibility are also one of the important characteristics of leader so that they could guide us with caring and being more responsible for their work.

Ray Kroc

McDonald is the world largest fast food chain which have over 31 million franchise in 119 countries. There are about one and a half million (1,500,000) workers around the world works for McDonald restaurants.

Leadership of Ray Kroc

-Democratic
Ray Kroc emphasize on the perspective and opinions of the employees. He created a suggestion box for employees and welcome everyone to voice out their opinions through the suggestion box. This would make the employees feel their acceptance and also strong sense of significant in in the corporate. 

Aside from using suggestion box, he also reward the employees with title even also for new employees. This could motivate the the employees with the sense of significant so that they could work well with helping the development of the corporate.

-Autocratic
Ray Kroc pleased that collecting new ideas from the employees. However, he will still consider different aspects for the benefits of corporate so that he will decide whether implement this idea or not. Based on these views, we can see that he is an autocratic and democratic leader. 

Citation:

"BSO OB WIKI - Ray Kroc." BSO OB WIKI - home. N.p., n.d. Web. 1 Dec. 2013.

"Leadership Case Studies : Ray Kroc – A Salesman’s Leader By John Baldoni | Business Leadership Advice." Business Leadership Advice - Resources for Leaders. N.p., n.d. Web. 1 Dec. 2013.

"Ray Kroc Leadership." Leadership With You. N.p., n.d. Web. 1 Dec. 2013.

"The Ray Kroc Story :: McDonalds.com." Home :: McDonalds.com. N.p., n.d. Web. 1 Dec. 2013.

"Ray Kroc the McDonalds "Founder" by Ralph Libari on Prezi." prezi.com. N.p., n.d. Web. 1 Dec. 2013.